Frequently Asked Questions

Everything you need to know about HAAN beauty and your orders.

Are HAAN products cruelty-free and vegan?

Yes, all HAAN products are 100% vegan and never tested on animals. We believe in beauty that is kind to both your skin and the planet.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your packaging materials recyclable?

Sustainability is a core value at HAAN. Our product bottles and shipping boxes are made from recyclable materials to minimize our environmental footprint.